Transcom World Wide recrute Regional Service Delivery Technician

Offres d'emploi en tunisie Transcom World Wide recrute Regional Service Delivery Technician Recrutement tunisie

Emploi En Tunisie 2014/2015

Recrutement tunisie 2015/2015

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transcom

Regional Service Delivery Technician

Position Summary

Ensure IT services are delivered consistently and cost effectively to support TWW business processes at site, country and regional level

Main responsibilities
• Provides administration and maintenance of IT hardware and software in production in conjunction with regional SD team and SD Central.
• Records and communicates incident resolution details.
• Maintains documentation for site/client technical infrastructure.
• Provides support for all applications and technologies that are site, or country specific.
• Executes deployment of IT solutions in their region according to specifications and procedures from Service delivery (SD) and Solutions organisation.
• Coordinates, together with SC, to ensure compliance with the Organization’s IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
• Manages the regional IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.
• Participates in the operation and maintenance of departmental/regional production and administrative applications.
• Monitors and assists when necessary to ensure effective co-ordination of first-line and corporate and SC help desk services to users.
• Maintains close working relations with representatives of Contractors and Technology partners for after sales licenses and warranty support.
• Performs other related duties as required.

Qualifications
Education:
• Diploma in Computer Science (e.g. BTS or DUT) or equivalent experience
• Other professional certifications (CCNA, MCSA, etc.) are a plus
IT knowledge:
• Experience in administration and maintenance of IT infrastructure, eg workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
• Experience in HW/SW installation.
• Good understanding of data network technologies.
• Good understanding of digital and IP telephony.
• Advanced knowledge of MS Office applications.
• Good knowledge of Incident Management systems and problem reporting tool
• Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
• Knowledge of Internet protocols, routing and site/server interconnectivity.

Experience:
• Good experience in IT support role in a business environment.
• Strong customer service experience, call centre and CRM technology support skills are a plus.
Personal Characteristics:
• Candidates must possess good conceptual and analytical problem solving abilities and must be able to troubleshoot.
• Must have good verbal and written communication skills and be able to produce technical documentation.
• Excellent verbal and written English and French or Italian communication skills.
• Must be details oriented, able to work and act independently.
• Must be organised and able to manage priorities when under stress.
• Timetable flexibility and initiative.
• Good team player

Physical Demands
Off hours availability, available to travel
Work Environment
Call centre operations

Comment postuler :
Appeler le 58 309 130 ou Envoyer un CV+une lettre de motivation à l’adresse suivante:
ahlem.benmohamed@transcom.com

Ville : Tunis
Nom / Entreprise : Transcom World Wide
Email : ahlem.benmohamed@transcom.com
Tel / Fax : 71 196 202
Adresse : 49 Angle des Rues 8600&8612 La Charguia I
Site Web : http://www.transcom.com

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